Please see the list of FAQs below to answer a few of the most common questions we’ve already received.

What does this mean for the future of ICON?

ICON as a concept is being retired and removed from our events calendar moving forward.

How will the experiences and outcomes of ICON be replaced?

While ICON as an annual event is going away, we are more committed than ever to connecting with and educating our customers.

Our primary focus is developing a way to stabilize and strengthen our customer education journey. We are launching the development of that initiative immediately in order to better serve the learning and development of our beginning, intermediate, and advanced Infusionsoft users and marketers.

Why is this change being made?

ICON has been a wonderful and deeply involved investment for both the company and our attendees. Infusionsoft is working to demonstrate a commitment to educating our customers in easier to consume, more frequent intervals.

Does this mean Infusionsoft is facing financial difficulties?

Infusionsoft is experiencing an exciting time. We’re creating a focus on exponentially growing our efforts and focus on product development and rolling out new features capabilities. This does not reflect a stress point in the company as much as it reflects a reprioritizing of our investments.

It is also a reflection of our commitment to reach our customers more frequently, in easier, more consumable ways.

Can I get a refund for my ICON18 tickets?

Yes.  Absolutely. Each person who has invested in an ICON18 ticket will be refunded that ticket price. We are beginning to process refunds now, beginning the week of December 12th until we are fully finished.  

You can expect to see a credit to the card used to purchase your ticket between December 18th and December 31st.  

If you have any questions, please reach us at ICON@infusionsoft.com.  


What about a refund for my ICON travel expenses?

Please reach out to us at ICON@infusionsoft.com so that we can address each person’s travel investments individually.  We understand that you may have invested in our program and we do not take that trust lightly.  We will work with you to make sure you feel great about bringing this to resolution.

If you have other questions not contained in this list of FAQ’s, email us at ICON@infusionsoft.com

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