FAQs

Check out the list below to get all the details you may be missing.

What is ICON17?

ICON is where the largest community of Infusionsoft users, small business owners, and industry experts come together for three packed days of intense business strategy, training, and implementation. The conference features over 30 breakout tracks, 6 mainstage keynote sessions, daily one-of-a-kind networking events, and hands-on Infusionsoft implementation sessions developed specifically to address the biggest obstacles in small business. ICON attendees come away with fresh new ways to effectively use and implement Infusionsoft within a larger business strategy, plus a clearly defined roadmap for long-term success.

What makes ICON different?

At ICON, passionate small business owners, influencers and thought leaders join forces to tackle challenges, exchange ideas and discover new ways to get organized, save time and grow—personally and professionally. You will leave with actionable content and strategies to drive your business forward. Plus, our affordable conference prices make it possible for you to bring your entire team without breaking the bank.

Who should attend ICON?

ICON is for Infusionsoft customers, business owners, partners, and entrepreneurs. If you own a business or are part of a small business, you belong at ICON. A variety of sessions are geared toward business owners, marketing and sales strategists, developers, administrators and others. With something for every business, we promise you won't leave disappointed!

Why should I attend?

If you love small business, you belong at ICON. Once a year, the brightest thinkers and doers in small business get together in one place for 3 days of ideas, inspiration and action. Join us at ICON, the ultimate event for small business success!

Keynote Presentations

  • Get inspired and motivated by powerful, engaging keynote speakers.

  • Learn proven strategies for small business success from the brightest minds in the industry.

Educational Tracks

  • Learn proven strategies for sales, marketing and social media from the brightest minds in the industry.

  • Get actionable strategies to get organized, grow sales and save time.

Infusionsoft Product Training

  • Learn best practices for how to use Infusionsoft to get organized, grow sales and save time.

  • Get free, one-on-one support from an Infusionsoft expert to solve your trickiest challenges.

  • Put your ideas to work during hands-on product training sessions.

  • Put what you learned into action in our Implementation Zone.

Networking Events

  • Connect with a thriving community of entrepreneurs and small business owners in your industry and community.

  • Make new friends and discover new ideas.

  • Come join the entire ICON community at our 10th anniversary party!

ICON Expo Hall/Vendor Space

  • Discover an ecosystem of service and technology partners that can extend the value of your application.

  • Meet one on one with the industry’s best services providers, partners, and developers.

Small Business Awards

  • Small Business ICON—Learn what the leading small businesses are doing to achieve success with Infusionsoft.

  • Battle of the Apps—Discover new ways to extend the value of your Infusionsoft application.

When is ICON?

ICON 2017 will take place from April 25-27 in Phoenix, Arizona. Pre-conference training is available on Monday, April 24th.

Where is ICON?

ICON will be hosted at the Phoenix Convention Center in downtown Phoenix, Arizona.

Phoenix Convention Center
100 N 3rd St
Phoenix, AZ 85004
(602) 262-6225

Map

What is the schedule for ICON?

The 3-day agenda for ICON is packed with keynote presentations, educational sessions and networking opportunities.

We will be announcing the full agenda in early 2017, but for planning purposes this is the general schedule:

Monday, April 24th:
Pre-Conference training available. Conference registration opens at 3:00pm        

Tuesday, April 25th:
ICON begins at 8:00am. Registration opens at 7:00am

Wednesday, April 26th:
Conference events start at 8:00am and go into the night

Thursday, April 27th:
Conference events start at 8:00am.  ICON ends around 4:30pm.

What is included in the registration fee?

All Access tickets include admission to 3 days full of no-nonsense keynotes, specialized breakouts, as well as admission to the ICON Field – full of Infusionsoft experts, partners, and sponsor vendors who have answers to every facet of small business success. Lunch is on us Day 1 and Day 2, plus we’ll keep you hydrated and caffeinated so you can keep growing. 

What is the refund policy?

While we hate to see you cancel your registration, we understand that "life happens" and other obligations come up. Our refund schedule is as follows:

Purchase date through March 31, 2017: Cancellation and refund of ticket or ability to transfer ticket to another individual

April 1, 2017 through April 21, 2017: No refunds available.  Ability to transfer ticket to another individual

April 22, 2017 through the event: No refunds or transfers on ticket. 

Contact our ICON event team at icon@infusionsoft.com to cancel or transfer registrations.

 

I registered for ICON and can't attend. Can I transfer my ticket to another person at my company?

Yes, if you purchased a ticket and are unable to attend ICON, you may transfer your registration to a colleague. The deadline to transfer your registration is April 21, 2017.

Please submit all transfer requests to icon@infusionsoft.com

 

Is a discounted hotel room block available for attendees?

Yes, we have negotiated four hotel discounts with hotels in walking distance of the Phoenix Convention Center:

The Sheraton Downtown Phoenix is available for only $219/night. Book now.

The Hyatt Regency Phoenix for $219/night. Book now.

The Renaissance Phoenix Downtown for $219/night. Book now.

How can I get from the airport to the hotel?

The Phoenix Convention Center is located about 15 minutes (6 miles) from Sky Harbor International Airport. Hotel shuttles and taxi cabs are available.  Transportation is also available through the Phoenix Metro light rail. 

What should I bring to the conference?

ICON is an incredible opportunity for you to work on your business and network with other small business owners and entrepreneurs. Certainly, you'll want your laptop or other mobile device. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones.

Otherwise, we recommend you simply bring business cards and a desire to learn from some of the world's leading small business experts. 

What is the dress code?

The dress code for ICON is business casual. This includes the conference sessions as well as the networking events. Feel free to leave the suits and ties at home. We do suggest you bring a sweater or dress in layers, as the conference room temperatures can fluctuate.

What kind of weather should I anticipate?

The weather in Arizona in April is beautiful but can be a bit warm. You can expect sunny days with temperatures of 80-90 degrees and 65-75 degrees at night. This is as good as Arizona weather gets!

How can I become a sponsor or exhibitor at ICON?

For ICON sponsorship opportunities, contact Keith Raab at ICONsponsorships@infusionsoft.com.

Who should I contact with other questions?

Contact icon@infusionsoft.com with additional questions about ICON.