ICON attendees know that one of the best features of ICON is the networking. We found that we were not providing the best possible networking experience and learning environment for ICON attendees. We heard attendees say that the Phoenix Convention Center was too big, it took too long to get places, and the food could be a lot better. So, in the spirit of listening to your feedback, we're changing the venue to provide you with a better overall ICON experience. One that will be more connected and more transformational for your business.
We heard your feedback to help provide you with a more small business friendly experience. Often times ICON has competed for our attendees' attention due to spring break, religious holidays, and other competing events that drove pricing into unfriendly territory. We believe June can provide a more family friendly experience at a more reasonable price and at a more beautiful location.
We made every effort to announce ICON's change as early as possible to prevent travel from being booked ahead of time. If you find that you feel you are deserving of renumeration for your change in travel plans, please contact ICON@infusionsoft.com with the following information:
Your ICON receipt or confirmation number
An image of your flight receipt and itinerary
The dollar amount of your change fee to alter your flight
ICON will consider each case individually. Renumeration for changes in travel plans will be accommodated as a credit refunded to your ICON ticket and will not exceed the price paid for the ticket.
If your accommodations were booked at any of our ICON group hotels, you should qualify for a full cancellation without penalty. We are unable to renumerate non-refundable hotel rooms booked outside of our negotiated room blocks. If you have questions on this, please e-mail ICON@infusionsoft.com.
Enrollment will be capped at 3,000 people, so ICON will be a smaller experience with more time and space for you to connect with other users, customers, business owners, and small business marketers. They say proximity is power. We're building proximity into the program by taking over a beautiful resort, at better prices, with programming throughout the day and night for you to build an experience tailored to your individual needs.